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BILLY JONES
CMO · Brand Builder. Growth Driver. Agency Veteran.
Brand Strategy Innovation Growth Design Thinking Creative Leadership SXSW Keynote (x2)
"I believe creativity is the answer to every business problem."
Open to what's next. CMO roles, fractional leadership, creative consulting. If you're building something worth believing in, let's talk.
Brands & companies
Hootsuite
Talkwalker
Energy BBDO
Clemenger BBDO
Mars
Snickers
LinkedIn
Meta
Wells Fargo
Brown-Forman
Golden State Warriors
826CHI
PepsiCo
Champion
Hot Wheels
The Opener
Billy Jones
"Strip out the bloat and the politics. That's where the magic happens."

A rare CMO who came up through brand and creative. I've won Cannes Lions for the world's biggest brands and built the kind of creative culture most companies only talk about.

Fifteen years of engineering creativity across two careers: agency leader turned CMO. On the agency side I led global work for Mars Wrigley, Brown-Forman, LinkedIn, Facebook, Lay's and Wells Fargo.

As CMO of Hootsuite, I scaled a SaaS marketing org to $350M ARR, drove record enterprise pipeline, led the acquisition and integration of a $100M data and AI company, and overhauled product design for a platform used by 500,000+ customers. All with an 85-person team and a full AI transformation running in parallel.

The through-line: I've never believed creativity and commercial rigour are in tension. The best work I've done proves they're the same thing.

That feeling when everyone involved is excited, inspired, nervous, trusting and not afraid to put themselves out there to create something truly memorable — I call that Karaoke energy. It's the environment where the best work happens. It's what I build.

What I Bring to the Stage

Brand Strategy

Positioning, rebrands, brand architecture, ICP definition

Creative Leadership

Campaign development, content strategy, building creative culture

Product & Design

Product design, UX/UI, AI-driven experiences, innovation incubation

Business Growth

P&L ownership, pipeline, demand gen, go-to-market, M&A integration

Greatest Hits
Hootsuite
The ICP Rewrite
Redefined the audience. Reshaped the business.
Spearheaded a rethinking of Hootsuite's ICP audience that shifted company strategy, drove 20% YOY ICP growth and fueled the largest quarter of enterprise pipeline in company history: $9.5M in inbound marketing pipeline in Q1 2026.
The ICP Rewrite
Energy BBDO
Reverse Renegade
Cannes Gold Lion, 2022.
Led the account team at Energy BBDO behind Reverse Renegade, a campaign that didn't just reverse a social injustice, it reversed real business metrics. Traffic, engagement and sales declines all turned around on the back of work that earned a Cannes Gold Lion in 2022.
Reverse Renegade
Hootsuite
In-House Innovation
Running product innovation inside a marketing org.
Identified a $100M+ whitespace opportunity: no company was holistically connecting social marketing to revenue. Built and led a cross-functional innovation group across marketing, product and engineering to prove it was possible. Hootsuite was customer zero.
In-House Innovation Flow In-House Innovation — product incubator inside a marketing org Hootsuite · 2023–2025 Market insight Social not connected to revenue Opportunity defined Social performance marketing category Team assembled Mktg, product and engineering Customer zero Hootsuite as first test customer Prototype & test DM lead capture signal scoring Live with customers Research and rapid iteration DM lead capture 96% increase in Instagram leads AI SDR launched Parity with humans lower cost $9.5M pipeline Record enterprise quarter, Q1 2026 Strategy Build Results Led by a CMO embedded in the product org, not a brief handed over a wall.
Clemenger BBDO
Snickers Hungerithm
Cannes Gold Lion. Six continents.
Led the global rollout of Snickers Hungerithm across six continents, adapting retailer-specific programs for 7-Eleven, Tesco and Walmart.
Hootsuite
AI Product Overhaul
Redesigning the product from the inside out.
Led product design within Hootsuite's product org, spearheading a full UX/UI overhaul that modernized the platform into an AI-driven experience. Launched an internal incubator and ran live prototyping programs with customers.
AI Product Overhaul
Clemenger BBDO
Extra Support Acts
We turned skip ads into a stage.
Transformed YouTube pre-roll ads into a platform for Australia's most promising emerging musicians, giving them national exposure while shifting Extra Gum's audience toward a younger demographic. The 2nd most-watched YouTube ad in Australia in 2018.
Hootsuite
Social Media Tool to Social Intelligence Platform
A complete repositioning.
Led the strategic rebrand that evolved Hootsuite from a legacy social media management tool into an enterprise social intelligence platform, then helped lead the acquisition and integration of Talkwalker.
Hootsuite
Hootsuite Rebrand 1.0
From a brand that knew social, to a social brand.
Led the cross-functional rebrand and brand platform development for Hootsuite. We didn't just update the brand. We made the brand itself a proof point.
BBDO San Francisco
You're Closer Than You Think
LinkedIn's first-ever brand campaign.
Led the cross-functional team that launched LinkedIn's first-ever brand platform and campaign. Built something that had never existed for one of the world's most recognized professional brands.
Energy BBDO
Woodford Reserve: A Spectacle for the Senses
High-end bourbon. Finally with a high-end brand.
Woodford Reserve had the liquid. It didn't have the brand. We pulled from luxury category codes to elevate it out of the bearded bourbon drinker category entirely.
Energy BBDO
Old Forester Kentucky Turtle Derby
CNN. Barstool Sports. ESPN SportsCenter.
Launched a cultural moment for Old Forester that broke through during one of the most cluttered sporting weekends of the year.
Energy BBDO
Guns Down America
Daring creative work in search of a client. We found one.
A creative team came to me with a powerful piece of anti-gun-violence commentary and no client to run it. Used city contacts and connections to find and sell in one of the most daring pieces of work I've been part of.
Gun Survivor Reviews
Hootsuite
The $93M Turnaround
Reversed a 20% decline on a $93M book of business.
Acted as business leader of Hootsuite's ecommerce/SMB trial business for 18 months. Identified the levers, rebuilt the approach and reversed a 20% YOY ARR decline in 2026.
The $93M Turnaround
Now Experimenting
A creative sabbatical · Powered by AI

I believe the future gets built by people who can move fast, think creatively, and actually build with AI, not just have opinions about it.

So I'm going deep. I'm taking a SabbAItical to figure out what a lean, AI-powered creative marketing operation really looks like at scale, and documenting the pieces right here.

AI made it possible. I made the calls.

SabbAItical wordmark How the logo was made
Agency Opportunities
Modern Agency Growth
The agency model is changing. Four places I believe disproportionate growth will come from.
01
B2B and AI need better storytelling
From

Features, claims + product complexity

→
To

Distinctive stories people actually remember

Bring consumer-grade storytelling to B2B and AI.
More thinking

B2B marketing is still dominated by product features, rational claims and bottom-of-funnel conversion. That becomes an even bigger problem in the AI era as functional differentiation becomes harder to sustain.

The story is bigger than your marketing. It's your sales pitch, your investor conversations, your product vision. Every conversation you have.

If every AI company is making the same claims, who wins? The one with the better story.
02
Agencies need to learn demand generation
From

Waiting for the RFP

→
To

Creating future demand

Turn the agency itself into a demand engine.
More thinking

Being a CMO in B2B tech taught me a different model: build demand before someone is ready to buy. Speak to the 95% of potential buyers who are not actively buying right now. Build mental availability before the pitch ever happens.

Agencies build demand engines for clients. Why don't they build one for themselves?
03
Your operating model becomes your IP
From

Campaigns + hours

→
To

Systems + IP

Build proprietary ways of working that create recurring value.
More thinking

Most agencies are bolting AI into archaic processes instead of asking the harder question. What problem are we actually solving, and how should that change how the work gets done?

The progression: AI tools, then connected workflows, then operating systems, then proprietary IP clients cannot simply reproduce by buying the same software.

If a client can replicate your process by buying the same tools, is your process actually an advantage?
04
Performance needs a creative system
From

Campaign production

→
To

Continuous creative learning

Build scalable creative systems around performance.
More thinking
Insight↓ Hypothesis↓ Create. Launch. Learn.↺ Iterate
If your creative process resets with every campaign, are you actually getting smarter?
The opportunity isn't to bolt AI onto the agency model. It's to build the next one.
Creativity remains the advantage. The system around it is changing.
See the full thinking
The Setlist
2025 – Present
Chief Marketing Officer
Hootsuite, Chicago
2023 – 2025
VP, Marketing
Hootsuite
2022 – 2023
Sr. Director of Brand
Hootsuite
2020 – 2022
SVP, Creative Account Leadership
Energy BBDO, Chicago
2018 – 2020
Group Business Director
Clemenger BBDO, Melbourne
2015 – 2018
Account Director / Management Supervisor
BBDO San Francisco
2010 – 2015
Sr. Account Executive / Account Manager
Energy BBDO & Laughlin Constable
Download the Full Setlist
The Training
University of Illinois at Urbana-Champaign
B.S., Media Studies
MIT Design Lab
Mastering Design Thinking (2020)
Marketing Week
Mini-MBA with Mark Ritson (2018)
UC Berkeley Extension
Design Principles & Fundamentals (2016)
Northwestern University
4A's Institute of Advanced Advertising Studies (2014)
The Encore
Let's Karaoke.
Karaoke energy is what I call it when a team is excited, inspired and not afraid to go for it. If that sounds like your culture, let's talk.